Engineers are wired to learn how to build stuff well, and as they continue to do that someone eventually thinks it’s a good idea to promote them to become managers. These new managers initially believe the essential skills of building that made them successful as engineers will apply to the building of people, and they don’t. It’s their experience that matters.

Management is a total career restart. One of the first lessons a new manager discovers, either through trial and error or instruction, is that the approaches they used for building product aren’t going to work when it comes to people. However, this doesn’t mean all of the experience is suddenly irrelevant. In fact, it’s that experience that creates the Twinge.

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